Apex Home Loans is proud to announce that our customers are happier than ever!
At Apex Home Loans, we pride ourselves on delivering an exceptional Customer Experience with each and every loan. To make sure we're delivering on that promise, we ask every customer to let us know how we're doing by using a tool called the Net Promoter Score System.
Net Promoter Score (NPS) is a measurement tool to determine our customers’ likelihood of recommending Apex Home Loans. Our organic growth and competitive advantage is based on this very thing; the loyalty and trust we’re able to foster with our borrowers and referral partners.
We ask what's known as The Ultimate Question:
"On a scale of 0 to 10, how likely are you to recommend Apex Home Loans to a friend, family member, or colleague?"
We're proud to have so many Loan Officers who receive high NPS scores each month. Here are a few of our NPS rock stars in September and year-to-date:
(with at least 6 returned surveys for the month)
|YTD NPS Leaders
(averaging at least 4 returned
surveys per month)
Francki Difrancesco - 7 Surveys, NPS 100
Allen Tayman - 6 Surveys, NPS 100
Trish Broderick - 6 Surveys, NPS 100
Scott Ronsenthal - 39 Surveys, NPS 100
Francki Difrancesco - 38 Surveys, NPS 97
Jeff Modeski - 38 Surveys, NPS 95
Here's what more than a decade of global research tells us this about their responses:
Topics: customer experience