When it comes to your loan experience, how does Apex measure up?

NPScompetitors_Experience Page 2020-1

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Here's What to Expect from our Team:

✔ A seamless experience;
✔ Delivered by skilled and friendly experts;
✔ Providing a smooth & proven process, and;
✔ Getting your loan closed within the time promised

Since 1998, this has been our mission and our promise to you.

Before working with any service provider, it’s of course a good idea to check out their online reputation… even if that company has been recommended by someone you know.

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  Google the term “Apex Home Loans Reviews” and just see what pops up.

In addition to the thousands of 5-star reviews, we encourage you to take a closer look – Scan what people are saying about the Apex team…

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We guarantee your satisfaction... or we'll send you $500!**


How the Apex Experience Guarantee Works:

Soon after your loan closing, you'll be invited to complete a brief survey via e-mail. On this survey, we ask what is known as the Net Promoter® question:

“On a scale of 0 – 10, how likely is it that you would recommend Apex Home Loans to a friend, family member, or colleague?”

If – based on the overall experience you’ve received from your Apex team – you are unable to answer with a 7 or above, we will send you a check for $500 (five hundred dollars). We only request that you first have a brief conversation with our Chief eXperience Officer (CXO), Steve Dorfman. As you might imagine, we’d like to learn - from you - how we can improve as a company and as a team. Your feedback always matters.

Net Promoter Score® (NPS®)

Apex Home Loans uses the same customer experience measurement question that is used by industry leaders such as: Starbucks, Southwest Airlines, Trader Joe’s, and The Ritz Carlton – NPS® measures customers’ likelihood of recommending a company.

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**The Apex Experience Guarantee is valid on purchase and refinance loans originated by Apex Home Loans on or after 6/14/18. Apex reserves the right to change or discontinue its guarantee at any time. Limited to one $500 disbursement per funded loan.

See the Gartner Research article (as mentioned in the video) HERE

Source: https://customergauge.com/benchmarks (Publicly published scores as of January 1, 2022)

Inc 5000
Washington Post