CLIENT FEEDBACK FOR CRAIG STRENT
"This was my 3rd refinance with Craig and Apex. I would not go anywhere else. My home is my biggest asset and I trust Craig completely to give me the information and guidance I need to make a sound decision at major moments in my life."
"Craig did an excellent job of working through all the details and was able to resolve a number of issues that could have caused problems. Thank You!"
"Craig and his team were extremely responsive and professional throughout the entire refinance process. They helped us find options that saved us money & handled the process in way that minimized the time & effort required of us. We are extremely satisfied."
"Apex Home Loans worked overtime to make sure that my financial needs were met and ensured that I got exactly what I was promised."
"This is the second time we financed a home purchase through Apex. Each time it went smoothly, and without any hassles. In fact, we passed up $15,000 in builder's incentives to go with Apex our second time, and don’t regret the expense. Each time we got the mortgage arrangements most suitable to our needs and desires at the time. We can unreservedly recommend Apex and, when/ if it comes time to refinance we will call them a third time."
"Everything was extremely simple and straightforward."
"This was our first time buying a home and Craig & Kelly made the process very manageable for us. Thanks for answering all of our questions and being a very valuable resource. We look forward to working with you again! Thanks!"
"I appreciated Mr Strent's honesty about our individual financial situation. I respected his knowledge. The whole refinancing was quick and painless."
"My experience was so positive, I recommended Craig Strent and Apex to two other co-workers. We all closed the same week and couldn't be happier with the rates, process and professionalism of Craig and Apex."
"Apex, and specifically Craig Strent, were so easy to do business with. He listened to me and reviewed all my liabilities and came up with a solution to help reduce my expenses and increase my cash flow. The costs for the loan were very very competitive and the interest rate was unbeatable. I can finally sleep at night!"
"Thank you for making the whole loan application and home buying experience a good one. Even prior to closing we felt very confident in our choice to use APEX Home Loans. However after the closing we were absolutely sure we had made the right choice. Both our real estate agents and the seller's agent were very appreciative of the updates they were sent from your office and the title attorney was impressed with the rate you locked in for us and the LIBOR type loan. As first time home buyers we wouldn't have known to ask for many of the things that you provided us with and it was very nice to feel well taken care of through out the whole process. So thank you for all of your assistance, we will be sure to pass your name along to our friends and family."
"Apex offered competitive rates and fantastic services. The team remembers me as a previous client which avoids unnecessary time delays and work gathering information. I felt Craig had my best interest at heart."
"We really couldn't have been more pleased with the process. It was an extremely efficient experience. We were more than pleased overall."
"We received excellent service from Craig Strent throughout the entire process. Great communication and follow-up, very knowledgeable. This is the second time we have worked with Apex and sure it will not be the last."
"Craig always presents me with an easy-to-understand explanation of my options up front and is always prepared with the numbers before he makes the call."
"Everything went perfectly at the closing this morning. I wanted to thank you for all of your help in the process. Especially it being our first time, you and your team were wonderful."
"We wanted to thank you both for the amazing service Apex provided
in finding financing for us to purchase our first home.
"We are so glad we went with you for the loans. We really appreciated how straightforward you made the process and how thorough and detailed you were in answering all of our questions (including the repeated ones too). If we ever buy again we will definitely call you first."
"Apex was fast with info/alternatives, giving choices, helpful/encouraging, pleasant to work with, very smooth process - Thank you."
"Both Craig and Curtis were very helpful and supportive in this process. They took the time to explain things in detail, as well as "run the numbers" for us multiple times. They were very on top of the process application and updated us regularly."
"Just wanted to send you a note to let you know what a delight it was working with you and Apex -- effortless! Thanks again for your help. I plan to recommend Apex to EVERYONE I KNOW!"
"Having worked with Craig several years ago, we felt very comfortable in calling on his services again. He has a way to make you feel relaxed and assured that we are going to get the best deal available. As long as Craig is in the business, he will have us as customers."
"Craig's responsiveness throughout the year has been fantastic. From the time we hinted at wanting to purchase property he was always extremely responsive in providing us information and gave his time without a qualm. It was a pleasure doing business with someone who thoroughly understands the industry and our needs."
"From start to finish the refinancing process went very smoothly. Questions and concerns were addressed promptly and efficiently."
"We found some property we wanted to buy but we were leaving the country for a month. We were afraid that we would have to let it go because we couldn't arrange financing in time. Craig Strent and his associates went the extra mile for us working quickly so we could purchase it. The terms were favorable, the people all were very professional and we are very satisified."
"An excellent experience - totally painless and professional. The e-mails via secured transmission were especially helpful. This has been the best settlement/mortgage loan experience I've had for four homes!"
"Craig always presents me with an easy-to-understand explanation of my options up front and is always prepared with the numbers before he makes the call."
"Amazing! So Easy! Liked the mortgage mail feature. Closing attorney was very helpful and informative at Mid-Atlantic Settlements! Explained everything. You got better terms from B of A than I could get as a current, long time customer directly."
"We wanted to drop you a line to thank you and your very capable staff for the superb support extended to us. From the first phone call all the way to the closing of the loan everything was handled courteously and professionally. We were truly impressed with the speed and efficiency that your team exhibited in all phases of refinancing. We appreciate the fact that we were able to contact you personally with questions and the timely responses that contributed to the smooth closing. We have no hesitation in recommending Apex Home Loans and your team to any and all our friends! Please convey our appreciation to you team members."
"We had the closing this morning, everything went well. Thanks again for making the whole process so smooth & efficient. We were very satisfied, and will surely recommend you if anyone asks us for a good mortgage broker."
"My loan process went very smoothly. I really liked the spreadsheets e-mailed to me with my refi options. I liked being kept informed every stop of the way too."
"Craig was very helpful in advising us on the merits of the various loan options and very efficient in the processing of our loan, and our papers were some of the very few that actually came through for settlement on the day after the mother of all snowstorms!"
"I have used Apex Home Loans two times now: once to by my first home and once to refinance it. On both occasions, the service I received from Craig Strent was knowledgeable and prompt. Also, at each closing, the settlement officers commented on the excellent terms Apex secured on my behalf and they should know! Thanks Apex!"
"Craig, I very much appreciated your creativity with our loans and all of the work that went into making them work. We would not have been comfortable with any other person trying to put all this together in such a short time period. This was far less painful than I anticipated and you made it all seem relatively simple even when it was not. Thanks Again!!!"
"Craig listened to my needs and got me the best rates available. He calculated my total monthly payments so that I would know exactly how much I would pay. I felt confident buying my home and working with Apex Home Loans."
"I was very pleased with the loan options presented to me. Your team suggested an option I had never considered that resulted in a lower monthly payment than I had expected."
"As usual things went smoothly and I had a minimum of anxiety in an otherwise stressful situation."
"Apex home loans made the process of buying a home enjoyable. From start to finish their professional, competent staff kept us informed. Our closing was smooth due to the hard work of apex. Thank you."
"Craig was a pleasure to work with. His guidance through the process of refinancing and home equity loan help us novices tremendously. Hope to do more with Craig in the future."
"Process was quick and efficient. No complaints; nice job by all. Appreciated secure email detailing progress of the process."
"Thanks for everything. Your experience found the right program for us, your effort made the process easy, and your attitude made us feel appreciated. Well done."
"Craig was always very professional and friendly to work with. He took the time to go through line-by-line the settlement charges and explain them to me, this was greatly appreciated. He was also able to process a number of changes to our loan days before closing due to the sale of our current residence. Apex was a pleasure to work with, Thank You!"
"Over the past couple of years we have twice used Apex to refinance our home mortgage. The fact that we used them twice speaks volumes about their competence and professionalism. Moreover, we would use them again and can easily encourage others to take advantage of their services and skills."
"Craig Strent did an outstanding job during my loan process. I would not hesitate in recommending his services to anyone."
"Overall my experience w/Craig Strent and my loan processing, from inquiry to settlement was virtually painless. I took out a 5 year arm which has it's pros and cons but, through conversations w/Craig I was able to make the right decision for me. Most helpful in the process was Craig's willingness to handle all of our correspondence vial e-mail, which was ultimately more convenient for me. (due to my busy schedule)."
"My second encounter with Apex (a refinance) was terrific. Craig Strent once again handled my transaction with prompt attention, care, and thoughtfulness. His recommendation for an Arm 3-year loan was an excellent choice and resulted in the best option for refinancing. I can't say enough about my positive experience - twice!"
"Apex gave us the rates you hear about, but nobody seems to have. Apex made it very easy and quick. No hidden costs or surprises-painless. Thanks Craig."
"Our experience was first rate from beginning to end. Craig Strent is efficient, courteous and professional. Our questions were answered, and Craig's response time was excellent. We will recommend Apex to others seeking home finance."
"Apex makes refinancing so easy that it is becoming a habit with me. I trust Craig Strent implicitly and know that if refinancing would not benefit me, he would tell me not to do it. It is a pleasure doing business with Apex."
"Thanks so much for making a stressful situation go so painlessly. Craig always had time to answer my questions and patiently eased my stress."
"Just like the last time everything went off without a problem. The whole thing only took about 20 minutes or so. Diana and I really appreciate all the help you have provided us. Thanks again for making this whole process as pain free as possible."
"We felt we were well informed as well as advised on our options, while working with Mr. Strent. He thoroughly researched our priorities and delivered a professional, as well as customer beneficial package. We look forward to working with Mr. Strent and Apex again in the future. Thank you."
"Craig Strent and the Apex staff made my first home purchase painless. I really appreciate all the advice and assistance I received as I went through the mortgage application process. Apex was on time and accurate from my first call to the closing day."
"The overall experience was outstanding, efficient and all of my questions were answered patiently and thoroughly. The settlement officer, Jim MacQueen was great, he explained everything, but kept us moving and focused."
"Craig Strent was the most professional and client service oriented mortgage broker I have worked with. In the past 20 years I have financed nine properties, and Craig is the best! I will recommend him and Apex without hesitation."
"We have worked with Craig Strent twice on mortgages and he is super efficient and pleasant - totally organized, knowledgeable and a pleasure to do business with."
"Craig and his staff took the time to answer all of our questions and to explain whatever we asked. He respected our pace, and our phone calls and emails were answered promptly. All in all a very good experience."
"Craig made this very easy. He listened to our needs, made suggestions and came up with several options. We enjoyed working with him."
"Craig was an excellent loan consultant. Fast, precise and thorough. He was far superior to my previous mortgage companies' representatives. Most impressive was Craig's willingness to offer suggestions as to how to best utilize the equity in my home to reach some short and long term financial goals. "
"My wife, Beth, and I are grateful for all of the help Craig Strent provided us in acquiring a loan for our new home. Craig handled everything in a prompt, trustworthy and professional manner. We would highly recommend Craig Strent and Apex Home Loans, Inc. to anyone seeking home loan brokerage services."
"Craig Strent has been fantastic. He arranged for our home loan last year and now has re-financed for us. His professionalism and great attitude made working with him a dream. I wish it were always this easy."
"Craig was extremely efficient and professional. He made the process of obtaining a mortgage the easiest part of the move."
"We very much appreciated Craig's attitude and style of work. He was warm, engaging, and patient with our ignorance of US procedures and customs. His sense of humor did much to humanize the experience, but in no way distracted from his professionalism and efficiency. A rare blend of excellence."
"We found Apex to be extremely helpful, professional and quick to respond to our questions. Information was provided as requested and presented in layman's terms for us to better understand. Our time spent with Mid-Atlantic for settlement went so smoothly and a few dilemmas were handled quickly and explained very well. We would highly recommend you."
"I was very pleased with the work Apex did on my behalf. The worksheet they provided clearly spelled out where I was and where I could be financially. Apex personnel also followed up on a problem caused by another company, which saved me $500 - weeks after the closing! Apex went the extra mile for me and I appreciate it. Thanks."
"Craig made the loan process so easy; we didn't even know it was supposed to be hard. Craig was very professional yet personable, and was a pleasure to deal with."
Craig is professional and knowledgeable. He has a friendly manner, which helps a great deal. I felt everything was handled where there would be no question or doubt of the transaction being above board. I would not have a problem recommending your company in the future."
"I would like to thank you an outstanding job on our refinance! Craig understood what we wanted to accomplish and obviously put a lot of time and effort into making it as painless as possible. Thanks again."
"Service was great! Craig and his team did a great job-as always. Thanks for the postcards - looks great."
"Craig Strent and his team at Apex Home Loans were very helpful and customer oriented. We were always able to get a hold of Craig when we had questions. Craig was very prompt in returning calls, even when he was out of the office. Apex Home Loans has competitive rates and had some good ideas about how to structure our loan to save us money in the long term. My wife and I were purchasing our first home so it was important to us to have someone explain the process in detail. I was very pleased that Craig came to our closing personally to ensure that it went smooth. Craig and his team did a great job!"
"Very knowledgeable and efficient. Someone was always available to assist me."
"Craig and his staff did a Grade A+ job on my home loan. They were very professional with presenting all my options and explaining them to me clearly and to my satisfaction. The whole process was quick and hassle free and his staff was very friendly and knowledgeable of the job. A job well done! I will refer all interested parties of home loans to Apex Home Loans!! Thanks"
"The whole process was smooth and efficient, all our questions answered in a way that we were easily able to understand."
"My experience with Apex was without problems, concerns or difficulty. Mr. Strent was very clear on the process and explained any questions that were of concern to me. The entire proceeding was virtually painless! I intend to refer others to Apex and its service. Thank you. The other company representatives associated with Apex were also very helpful and courteous."
"Dear Craig, I was really impressed with you work on our refinance. I did a lot of checking and your rate was the lowest by far. What I really like about working with you is your depth of knowledge and very rapid and thorough responses. You turned around the loan faster than anyone else ever proposed and you kept your word beautifully. I look forward to working with you again."
"I've had a wonderful experience dealing with Craig Strent of Apex Home Loans, Inc. Craig has been very helpful in helping me find the right loan, he's made sure I clearly understood all the options I had available to me, and he had kept me updated during each step of the loan approval process. He was present at closing to answer questions about my loan."
"Craig Strent was recommended by my financial advisor. I had reviewed loan information from another company and Craig structured a new deal that worked better for me from a tax viewpoint AND resulted in lower monthly payments. I was not the only one who was impressed. Craig had to leave the settlement early, and when he was gone both Real Estate Brokers commented on what a good job he had done and what a pleasure it was working with him. I cannot recommend him highly enough - he is terrific!"
"Craig - One of the most pain free settlements I have had. I will definitely consider APEX for any future financing needs. Thanks again. "
"My experience with Apex Home Loans and Vice President Craig Strent was outstanding. From the initial credit check to the final settlement meeting, Apex was with me all the way. As a first-time homebuyer, I was quite nervous about the whole process, but Craig guided me through a complicated closing with grace, professionalism, and incredible patience!"
"I was so impressed with Craig Strent when I bought my house last October that when rates were dropping I called him again. Again, he was terrific. He chose just the right moment to lock the new rate in with the end result being that not only do I save $125 a month on my payment, but benefit tax-wise. I can not recommend Craig Strent and Apex Home Loans enough."
"If you want a no hassle, no surprises home loan, Apex Home Loans is the place. My wife and I recently acquired a home equity line of credit through Apex. Craig Strent provided clear cut and concise guidance from application to settlement. I'm also confident that Craig found us the best available deal. I wouldn't hesitate to recommend Apex Home Loans."
"My experience with Craig and his associates was informative and friendly. He showed a sound willingness to return phone calls in a timely fashion complete with clear and caring service. The staff were pleasant and effective with exceptional communication skills. I believe the loan type recommended was the right one and the overall transaction felt honest and fair. "
"I want to thank you for your assistance in the purchase of my new condominium. Your thoughtfulness in meeting my needs is most appreciated! You made a stress-producing situation more comfortable than I would have imagined. I felt secure in knowing that Craig was knowledgeable about the best loan for my situation. Consequently, my settlement went smoothly. Thanks also for the subscription to This Old House magazine."
"I appreciated hearing from Craig via email regularly. If/when I had questions, Craig was very responsive. I will definitely recommend your services."
"Apex offered the best rates available among the several mortgage loan companies I checked Craig Strent was knowledgeable and "on top" of the market. The documentation list was complete, and the service and closing transaction was efficient. I have already recommended Apex and Craig to friends."
"Refinancing our home with Apex was a breeze! Craig was helpful and responsive, important because we asked him to run several scenarios to find the correct refinancing model for us. At closing, Craig's estimates proved to be within several dollars of actual costs. We also appreciated Craig driving to an office that was convenient to us. We'd recommend him to friends and family."
"My wife, Karen, and I are totally satisfied with how Apex Home Loans processed our refinance. There were no surprises, hassles, confusions or misunderstandings. They communicated well with us in that we always knew what was occurring. They really stay on top of things. We also appreciated Mr. Strent attending our settlement in case something in the financing process went awry."
"Thank you Craig for making a complicated, long-distance closing an overall very, very positive experience. I fully expected "a glitch" (because of all the difficulties that could have occurred). But, lo and behold, no glitches! Smooth sailing from start to finish. My sincere thanks and very best wishes to Apex!"
"I thought refinancing was going to be a long and difficult process, but working with Craig and Apex it was easy. They helped me to find a loan program that worked for my situation. Thanks for all your help."
"What a painless experience! After being referred to Craig and Apex by my financial planner and shopping around to see what was on the market, I found that Apex offered the best service and found me the best deal available. In addition, the staff was always readily available for questions, knowledgeable, and friendly. Thank you!"
"I worked with Craig Strent to obtain a loan. Throughout the process, Mr. Strent explored every avenue available and secured a home loan tailored to my needs. My hat's off to him and the folks at Apex. (And I don't even wear a hat.)"
"Overall, I was pleased with the services of Apex in the refinance of my townhouse. Apex personnel were courteous, responsive and knowledgeable. I would recommend Apex to anyone interested in purchasing or refinancing a home."
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